Holiday Ordering – Frequently Asked Questions

Q: When will the magazine arrive?
A: Delivery times vary based on the frequency with which the magazine is published. Once your order is processed, the next scheduled issue will be mailed. Therefore, publishers ask that you allow 3-6 weeks for weekly magazines, 6-8 weeks for monthly and 8-10 weeks for less frequently published magazines. These are standard industry lead times and every effort will be made to expedite your order.

Q: When will the gift card arrive?
A: Upon ordering your gift subscription, you have the option of selecting the particular date you would like the card mailed out. It can either be sent out immediately or set up to be mailed on a future date. The card is sent via USPS First Class mail and can be expected to arrive within 5-7 business days of the mail-out date.

Q: I want the gift to be a surprise. Can I have the card sent to me?
A: You can choose to have the gift card sent in the mail or as an E-Card to you or the magazine recipient. You also have the option of printing out the card upon placing your order.

Q: What if the recipient is already getting the magazine?
A: You may always renew an existing magazine (no matter how or where you originally subscribed) through our site. The additional issues will be added to your existing subscription. To avoid any delivery problems please make sure that the name and address you use match the label from your current subscription.

Q: What if they don’t like the magazine?
A: You can cancel your subscription at anytime. If you cancel within 90 days of ordering you will get a full refund of the purchase price credited back to your original method of payment. If you cancel after 90 days, you will receive a prorated refund for any issues remaining in your subscription.

Q: How do I contact customer service?
A: The easiest way to contact customer service is using the Subscription Manager. Or, if you prefer to speak to someone by telephone you can call (877) 962-7277 to reach a live operator M-F, 9AM-6PM EST.

Q: Do you ship internationally?
A: We do not ship outside of the US. Please contact the publisher directly for inquiries regarding international mailing. You can locate a particular publisher’s phone number by visiting http://www.magazine-agent.com/phonenumbers.

Q. Can you send me a bill for my order?
A: We only accept debit or credit card payment upon placing an order. The order will not be successfully placed if you do not enter your credit card information.