Filing a Cancel and Refund Request
If you made a purchase on Magazine-Agent.com and would like to take advantage of our 90-day, money-back guarantee by filing a request for a cancel and refund, you can do so by accessing your account manager online and following the prompted links within the “Contact Customer Service” button under the appropriate title. For further assistance in taking this action, please call our toll free customer service number.
What if the first issue does not arrive within 90-days of purchase?
Weekly or more frequently published magazines should arrive within 4-6 weeks of placing an order. The first issue of a magazine published between 10 and 12 times a year should arrive within 6 to 8 weeks, and sometimes up to 10 weeks depending on the particular title. Less frequently published magazines, such as quarterly or bimonthly titles, can take up to 11 weeks for delivery. Please note that these are standard industry lead times, and every effort will be made to expedite your order. With this said, our 90-day money-back guarantee can be extended for quarterly and bimonthly publications due to the additional lead time for a title’s first issue delivery.
Issue Refunds
Our company only accepts debit or credit card as form of payment at the time of order. In the same regard, we are only able to issue a refund credited back to the exact account that was originally charged. In the case that the debit or credit card that was used for purchase with Magazine-Agent.com is no longer active, it is the financial institution’s responsibility with which the account is associated to transfer the issued credit appropriately.
Again, our company cannot issue a refund to an account that differs from the one used for payment at the time of purchase, nor are we able to send a refund in the form of check or money order.
Cancels and Refunds After 90-Day Money-Back Guarantee
If you find that you no longer wish to receive a magazine after the first three months of service have already passed, we will gladly cancel the order and provide a pro-rated refund for any issues that have been left unserved.
You can contact our company’s customer service department 24 hours a day, 7 days a week online by signing in to your account
manager and issuing a customer service request. You may also call our toll free customer service number during normal business
hours at 888-590-0030. If you would like to contact us by mail, please address the envelope to the following:
Magazine-Agent Customer Service110 East 42nd StreetSuite 1311New York, NY 10017